Short answer: to reset an IQOS ILUMA i two-piece set, put the holder in the Pocket Charger, then press and hold the Pocket Charger button for about 10 seconds. The lights turn off, blink twice and turn back on to confirm the reset. Other ILUMA models use a similar 10-second press of the ON/OFF button — check your manual.
When should you reset ILUMA?
- Autostart does not start heating when you insert a Terea stick.
- The device shows a red light that does not clear.
- It will not charge after you have checked the cable, contacts and temperature.
- It behaves oddly after a firmware update.
A reset is safe to try: it restarts the device. It is not a cure for physical damage.
Reset IQOS ILUMA i (holder + Pocket Charger)
- Make sure the Pocket Charger has some charge.
- Insert the holder into the Pocket Charger.
- Press and hold the Pocket Charger button for about 10 seconds.
- Wait for the status lights to turn off, blink twice and turn on again.
- Try a new Terea stick.
Reset other ILUMA models
The manufacturer’s general instruction for ILUMA devices is to press and hold the ON/OFF button for about 10 seconds, until the lights fade out, fade back in and blink twice. Button names and positions differ between ILUMA, ILUMA ONE, i ONE and i PRIME, so follow the reset section in your own manual if the steps above do not match your device.
Still not working after a reset?
- Use a stick from a new, sealed pack — a used or non-TEREA stick will not start the device.
- Check the stick is inserted the right way and fully.
- Bring the device to room temperature.
- Clean the USB port and contacts with a soft, dry cloth.
- Update the firmware through the manufacturer’s companion app.
See also ILUMA not charging and Terea stick not heating. If a red light stays on after all of this, contact the manufacturer’s customer support or your seller.
Need a new device? See IQOS ILUMA i devices.
Frequently asked questions
How do I reset IQOS ILUMA i?
Put the holder in the Pocket Charger and hold the Pocket Charger button for about 10 seconds until the lights turn off, blink twice and turn on.
Does resetting delete anything?
A reset restarts the device. If you have changed settings through the companion app, check them afterwards.
How do I reset ILUMA i ONE?
Follow the reset section in your i ONE manual; the general ILUMA instruction is a 10-second press of the ON/OFF button.
What if the light is still red after reset?
Check the stick, temperature and contacts. If it stays red, contact support or the seller.
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Related: Shop IQOS ILUMA i devices — ILUMA i ONE, ILUMA i PRIME and ILUMA i STANDARD — with delivery across the UAE.